Frequently asked questions

1) Why order on Mykoreancosmetics?

Since the beginning, we're looking for the best korean cosmetics on the market : genuine best quality products and huge range of them. All the products we sell are tested by our team to be sure that our customers will be 100% satisfied by our products. Our customer service is here to give an answer to all your questions. In every order we'll give you  free samples of other products and gifts!

2) How does it work?

You choose the cosmetics you want: product, quantity... After choosing your products you order and pay it on the site - the package goes to you with the track code all the way, we also follow the progress of your package.

3) How to order?

Choose some cosmetics, click order, fill order information, pay the order. Tracking code for the parcel will be sent to your email.

4) Is Mykoreancosmetics secured?

Of course! Every payment on our website goes through secured payment systems such as Paypal network. In addition we use an SSL certificate(Secured Socket Layer) on the website. SSL certificate insures that all the data you use on Mykoreancosmetics are encrypted and not kept on our servers.

5) Do you send samples?

In every package you buy you will receive samples.

6) Is the delivery free?

The delivery cost depends on the weight of the package.

7) How much days does the parcel need to be ready? How do I find out the track code?

Usually the parcel is ready to be sent within 3 working days. After sending the parcel we will write you the track code to your email.

8) How long should I wait for my package?

The average duration of delivery is 8 working days.

9) If I do not understand something, something went wrong, what should I do?

Do not panic, everything is under control :) You can always write to our email - we will answer all your questions within 1 working day. We are always in touch, we do not have weekends and holidays, we are happy to do best for you! ❤